Shipping & Delivery Information
Last Updated: June 2026
At To Your Health, we strive to ensure your wellness products are delivered safely, efficiently, and in excellent condition. Please review our shipping and delivery information below.
Delivery Areas
We currently deliver throughout South Africa.
Delivery services are provided through trusted courier partners to ensure reliable and secure delivery of your orders.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received and confirmed.
Orders placed on weekends, public holidays, or outside of business hours will be processed on the next business day.
Please note that processing times may be longer during promotional periods, holidays, or peak shopping seasons.
Delivery Timeframes
Estimated delivery times are as follows:
Major Cities and Metropolitan Areas
2–5 Business Days
Regional and Outlying Areas
3–7 Business Days
Remote Locations
5–10 Business Days
Delivery times are estimates and may vary depending on courier operations and location.
Shipping Costs
Shipping fees are calculated during checkout based on:
Delivery location
Package size and weight
Courier rates
Any applicable shipping charges will be displayed before payment is completed.
Order Tracking
Once your order has been dispatched, you may receive a tracking number via email or SMS, allowing you to monitor the progress of your delivery.
Please ensure that your contact details are correct when placing an order.
Delivery Requirements
To ensure successful delivery:
A valid physical delivery address must be provided.
Someone must be available to receive and sign for the parcel where required.
Accurate contact information must be supplied.
To Your Health cannot be held responsible for delays or failed deliveries resulting from incorrect information supplied by the customer.
Delivery Delays
While we do our best to ensure timely delivery, delays may occur due to factors beyond our control, including:
Severe weather conditions
Public holidays
Courier operational delays
Strikes or service disruptions
High-volume order periods
Remote delivery locations
We appreciate your patience should such circumstances arise.
Damaged or Missing Orders
If your order arrives damaged, incomplete, or appears to have been tampered with:
Take photographs of the package and contents immediately.
Contact us within 48 hours of receiving your order.
Include your order number and supporting photographs where possible.
We will investigate the matter and work towards a suitable resolution.
Incorrect Deliveries
If you receive the wrong item(s), please contact us as soon as possible and provide:
Your order number
Details of the incorrect item received
Photographs where applicable
Our team will assist in resolving the issue promptly.
Collection Option
Where available, customers may select a collection option during checkout.
Collection instructions and confirmation will be provided once the order is ready.
Wellness Product Disclaimer
Certain wellness products may require careful storage after delivery. Customers are responsible for following any storage instructions provided on the product packaging.
To Your Health cannot be held responsible for product deterioration resulting from improper storage after delivery.
Contact Us
For any delivery-related enquiries, please contact us:
To Your Health
📍 Kenilworth Centre, 01 Doncaster Road, Claremont, Cape Town, 7708
📞 021 671 2470
We appreciate your support and look forward to helping you on your wellness journey.
