Privacy Policy
Last Updated: 2026
At To Your Health, we are committed to protecting your privacy and ensuring that your personal information is collected and used responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, make a purchase, book a consultation, or interact with our services.
1. Information We Collect
We may collect the following information:
Personal Information
- Full name
- Email address
- Phone number
- Billing and delivery address
- Account login details
- Consultation enquiry information
Transaction Information
- Products purchased
- Order history
- Payment transaction details
Website Usage Information
- IP address
- Browser type
- Device information
- Pages visited
- Time spent on our website
- Cookies and analytics data
2. How We Use Your Information
We use your information to:
- Process and fulfil orders
- Deliver products and services
- Respond to enquiries and customer support requests
- Schedule and manage consultations
- Improve our website and customer experience
- Send order updates and important service communications
- Comply with legal and regulatory obligations
- Provide marketing communications where consent has been given
3. Payment Information
Payments made through our website are processed through secure third-party payment providers.
To Your Health does not store your full credit card or banking details on our servers. All payment information is processed securely by the relevant payment gateway.
4. Sharing of Information
We do not sell, rent, or trade your personal information.
We may share information with trusted third parties when necessary to:
- Process payments
- Deliver orders through courier services
- Provide website hosting and maintenance
- Conduct website analytics
- Comply with legal requirements
All third parties are required to protect your information and use it only for authorised purposes.
5. Consultations and Health Information
Information shared during consultation enquiries is treated confidentially and used solely to provide appropriate wellness guidance and customer support.
Consultations provided by To Your Health are intended for wellness guidance and product support only and do not replace professional medical advice, diagnosis, or treatment.
6. Cookies
Our website may use cookies and similar technologies to:
- Improve website performance
- Remember user preferences
- Analyse website traffic
- Enhance your shopping experience
You may disable cookies through your browser settings; however, some website features may not function correctly.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information against:
- Unauthorised access
- Loss or theft
- Misuse
- Alteration
- Disclosure
While we strive to protect your information, no online system can guarantee absolute security.
8. Your Rights
You may request to:
- Access your personal information
- Correct inaccurate information
- Update your information
- Request deletion of your information where legally permitted
- Withdraw consent for marketing communications
Requests may be submitted using the contact details provided below.
9. Marketing Communications
If you subscribe to our newsletter or marketing communications, you may receive information about:
- New products
- Wellness tips
- Promotions
- Company updates
You may unsubscribe at any time by using the unsubscribe link provided in communications or by contacting us directly.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of external websites.
We encourage users to review the privacy policies of any third-party websites they visit.
11. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy from time to time. Any changes will be published on this page and become effective immediately upon posting.
12. Contact Us
If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact us:
To Your Health
📍 Kenilworth Centre, 01 Doncaster Road, Claremont, Cape Town, 7708
📞 021 671 2470
📧 info@toyourhealth.co.za
By using our website, you acknowledge that you have read and accepted this Privacy Policy.
