Returns & Refund Policy
Last Updated: June 2026
At To Your Health, customer satisfaction is important to us. We take great care in ensuring that products are supplied in excellent condition. If you are not completely satisfied with your purchase, please review our Returns & Refund Policy below.
Returns Eligibility
Customers may request a return within 7 days of receiving their order, provided that:
The product is unused and unopened.
The product remains in its original packaging.
The product is in resalable condition.
Proof of purchase is provided.
All returns are subject to inspection and approval upon receipt.
Non-Returnable Products
For health, hygiene, and safety reasons, the following items cannot be returned:
Opened supplements
Opened vitamins and minerals
Opened wellness products
Products with broken safety seals
Personal care products that have been opened or used
Products purchased on clearance or marked as non-returnable
Gift cards or vouchers
These restrictions help ensure the safety and wellbeing of all customers.
Damaged, Defective or Incorrect Products
If you receive a product that is:
Damaged
Defective
Expired
Incorrect
Please contact us within 48 hours of delivery.
When reporting an issue, please provide:
Your order number
A description of the problem
Clear photographs of the product and packaging
Our team will investigate and arrange an appropriate resolution where applicable.
Refunds
Approved refunds will be processed to the original payment method used during checkout.
Refund processing times may vary depending on your payment provider, but generally take between 5–10 business days after approval.
Shipping fees are generally non-refundable unless the return is the result of an error on our part.
Exchanges
Where stock is available, eligible products may be exchanged for the same item or an alternative product of equal value.
Any price differences may require additional payment or partial refund adjustments.
Return Shipping Costs
Customers are responsible for return shipping costs unless:
The incorrect item was supplied.
The product was defective.
The product arrived damaged.
In these cases, To Your Health will provide guidance on the return process.
How to Request a Return
To request a return or refund:
Contact our team within the applicable return period.
Include your order number and reason for return.
Provide photographs where relevant.
Await return approval and instructions.
Unauthorised returns may not be accepted.
Consultation Services
Consultation fees, where applicable, are generally non-refundable once a consultation has been completed.
If a consultation needs to be rescheduled, please contact us as soon as possible and we will do our best to accommodate your request.
Consumer Rights
Nothing in this policy limits or excludes any rights available to consumers under applicable South African consumer protection legislation, including the Consumer Protection Act (CPA).
Contact Us
For any returns or refund enquiries, please contact us:
To Your Health
📍 Kenilworth Centre, 01 Doncaster Road, Claremont, Cape Town, 7708
📞 021 671 2470
We appreciate your trust in To Your Health and thank you for choosing us as part of your wellness journey.
